Refund Policy

Last updated: 7/28/2026

1. Digital Goods

Due to the digital nature of the content and immediate access to premium courses, we generally do not offer refunds once a subscription has been purchased and accessed.

2. Exceptions

Refunds may be granted on a case-by-case basis under the following circumstances:

• Duplicate accidental billing
• Inability to access content due to technical issues on our end that cannot be resolved within 48 hours
• If you cancel within 24 hours of a new subscription without having viewed any premium episodes

3. Refund Processing Time

If your refund request is approved, the refund will be processed and credited to your original method of payment within 5-7 working days.

4. Contacting Us

If you believe you qualify for a refund under these terms, please contact our support team at info@xair.live with your account details and reasoning.